WHERE I STAND OUT
Work Experience
WHERE I’VE WORKED
August 2018–Present
Marywood University, Scranton PA - Student Office Assistant for the Alumni Engagement Dept.
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Engage with University's Alumni and Donors through phone call conversations, postcards, letters, etc.
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Record data into fundraising software ie. Raiser's Edge. Update files and input valuable interactions.
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Provide administrative support and assistance to entire office and perform clerical duties.
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Attend major annual Alumni events and provide support in the planning, organization and preparation of said events.
Seasonal Event Positions
Summer 2019
Event Assistant for Alumni Weekend 2019
• Greet guests and interact with alumni.
• Assisting with any special requests, preform other duties as assigned.
• Support, organize and aid events manager on day to day preparation tasks.
Fall 2019
Event Assistant for Breakfast with Santa 2019
• Involved in the preparation and planning, months prior to the event.
• Helped set-up and assure readiness of the event a day before.
• Greet and interact with guests and Alumni.
• Assist the event manager with tasks to insure smooth running of event.
June 2017–November 2017
PellaCare, Brooklyn NY. - Case Coordinator & Program/Timesheet Assistant
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Scheduled employees for patient care and involved in hiring process as well.
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Maintained confidential database files of staff and patients. Prepared statistical data as requested.
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Verified staff’s timesheets in HHA Exchange software for billing purposes.
Key Accomplishments:
- 10% increase of cases in the agency.
- Achieved both client and staff satisfaction through expert resolution and by accommodating their needs.
November 2016–June 2017
Five Star Staffing Services, Brooklyn NY. - Staffing Coordinator/Personnel Administrator
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Managed personnel work schedules to meet facilities staffing needs using staffing program i.e MicroStaffer.
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Participated in orientation process of new staff as well as disciplinary action for existing staff.
Key Accomplishments:
- Built healthy relationships with staff, resulting beneficial when facility was short-staffed.
January 2015–October 2016
King Teleservices LLC, Brooklyn NY. - Customer Service Representative/Data Entry
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Responded to complaints and inquiries, entered scam reports based on information provided by caller.
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Met customer needs and effectively resolved any issues while escalating calls as necessary.
Key Accomplishments:
- Improved company productivity by 3%, awarded with bonus incentive for hard work.
- Met all performance benchmarks in speed, accuracy and customer focus.
2009–2014
Cabrera Computers, Santo Domingo DR. - Receptionist/Store Manager
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Sustained an efficient running of the store, tended to clients.
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Took part in recruitment and training of new staff along with supervision of those existing.
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Supervised and managed store inventory.
Key Accomplishments:
- Managed and supervised a small group of less than 5 employees.
- Increased company sales by 20% when managing inventory by providing fresh, innovative ideas in what products and services are the most popular and profitable to invest in.
